Mail In Details
A: Mail In option is when you will be allowed to mail in your own item.
A: We will specify if we are allowing Mail In's when we announce the presale on the website.
A: If a Mail In option is not specifically listed, then we are not accepting Mail Ins for that signing.
A: Each signing will list when we need the item by. We don't mind when you send it, as long as we have it by that date. You can send it a month in advance or the week before, it doesn't matter. We just need it by the listed date.
A: We recommend you ship with Priority Mail. The reason for this is that Priority Mail is insured and USPS will cover costs if your item is damaged or goes missing. First Class mail does NOT include insurance.
A: No, we are not. If your item is lost or damaged, it is the responsibility of USPS. This is why we recommend Priority Mail, so you have insurance to cover any damages or loss.
A: Please send your item with a Post-It note that has your full name and order number. Please ensure the name on the Post-It matches the name on the order. We suggest you do not use tape or anything else at it may damage the item. Post-It's will not damage an item.
If mailing in a Funko Pop, please flatten the box out using the creases already in the box. Please do not send us the toy, you can hold onto that. If your item has an existing COA, please keep a hold of the COA card, do not send that to us.
A: Please mail your item to:
(Note: Send via USPS, FedEx or UPS do NOT ship to PO Boxes.)
PO Box 690369
Orlando, FL 32869
A: We will ship your item back to you once it has been signed. We will include a DPO COA along with your item. (Leave a note at checkout if you do not want our COA.)
Q: How do I pay for shipping to get my item back?
A: When you purchase the Mail In option on our website, you are charged shipping. This shipping cost is what we will use to ship your item back to you. Again, we suggest you choose priority shipping as it includes insurance. Once the item ships, you will receive a tracking email with tracking details.
USPS. Once your item is sent out from us to you, it is no longer our responsibility. We will handle your item with care while we have it and will package it securely. However if your item goes missing in shipment, it is the responsibility of USPS to get your item back to you safely.