Below are the answers to some of our most frequently asked questions:
Q: Do you ship internationally?
A: We do! We ship worldwide. The shipping rate will vary, depending on the location, shipping service and the item. The shipping cost will be available at checkout.
Q: What type of pen do you use for your signings?
A: We use a medium point, oil based, sharpie branded paint pen.
Q: Do you offer Personalization?
A: Unfortunately we do not. A lot of times when we do a signing, it is for bulk amount and it would be difficult to ask the person to sign with hundreds of different names. It would also be difficult to match the item with the correct shipment.
Q: Do you offer inscriptions?
A: Inscriptions are sometimes available but not all the time. They are available if the person who is signing the items agrees to do inscriptions. If an inscription option is available for a specific signing, we will list the option on the product page.
Q: What is your refund policy?
A: All of our sales for a presale are final. In most cases, we have to guarantee a certain number of items for our signings. If you purchase a presale, we are including your presale in that count. If an advertised signing is cancelled, you will be issued a refund automatically.
Q: How do you ship your Funko Pops?
A: All of the Funko Pops are shipped in a standard, soft protector. They are wrapped in bubble wrap and shipped inside a small box with fragile stickers on the side. Funko Pop stacks are available for an additional fee and your Pop will ship inside the stack.
Q: Do you offer a Certificate of Authenticity?
A: We offer our own COA. Each Pop ships with a small COA card that includes a hologram sticker. We also apply a hologram sticker to the Funko window (on the side). Both hologram stickers have matching numbers and are tamper proof. See an example below.
Q: When will my order ship?
A: Because our business is built around presales, we usually ship a few months after an order is placed. Each of our product pages list what the estimated shipping time frame is. Of course, due to scheduling conflicts and other reasons, these signings may get reschedule in which case, we will have to reschedule the shipping time. Any changes to our shipping timeline and we will send out an email to update everyone. If an item is in stock and available now, we try to get all orders out within 24-48 hours.
Q: My item was damaged/lost in the mail, what do I do?
A: We have had instances where items will arrived damaged. Although it rarely happens, it does happen from time to time. Usually any damage to an item is during the shipping process. We check the Funko Pops for damage before we send them out. If an item arrives damaged, please email us and we will follow up with USPS to see if the package is insured. We will try to do our best, (if possible) to replace a damaged item, but we don't always have the inventory available to do so. We recommend using priority shipping for your item as priority shipping includes shipping insurance and will cover lost/damage packages. If you chose first class shipping, you will save a few dollars but you will not have shipping insurance included.